Kerala consumer gets relief of Rs. 50,000/- against packers and movers
Consumer Disputes Redressal Forum, Government of NCT of Delhi has granted relief to a Keralite retired government employee in a case of deficiency of service against the New Kerala Roadways, a home packing service provider. The complainant who is a retired central government employee had paid the service providers to transfer his household items from Delhi to Palakkad in Kerala. On delivery, it was found that a packet containing costly items was missing and many of the items, including a 21 inch TV which was broken in the middle, were damaged beyond repair. The consumer, though had made additional payments for insurance, did not receive any compensation from the service provider in this regard. The complainant then approached the Consumer Forum through Pravasi Legal Cell and the Forum held the packers and movers company guilty of deficiency in services and ordered it to make a compensation payment of Rs. 50,000/- to the complainant for the material damage and the mental...